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Relevant in a Digital-First World
Highly relevant in today's cashless and digital ecosystem — addressing the real financial risks customers encounter every day.
Wallet Assistance Solutions by Global Assure
Protect yourself from the inconvenience and financial liabilities that come with a lost wallet through Wallet Protection.
Why Global Assure
Why Enterprises Choose Global Assure for Wallet Assistance
In today's increasingly digital and mobile-driven world, customers face growing risks from wallet loss, card fraud, identity theft, and emergency financial disruptions. The need for immediate assistance has never been greater.
Critical in Emergency Situations
Provides immediate, high-impact support during high-stress emergencies — building lasting trust between your brand and your customers.
Builds Financial Security & Trust
Strong in perceived security value — customers who feel protected are more loyal, more engaged, and more likely to recommend your products.
Applicable Across All Segments
From millennials using UPI daily to senior customers managing fixed deposits — wallet protection is universally relevant.
Easy to Integrate & Deploy
Fully white-labelled and modular — integrates seamlessly with financial and non-financial products without operational complexity.
Consistent Pan-India Delivery
24×7 multilingual assistance infrastructure ensures consistent, reliable support across geographies and customer demographics.
Service Categories
Comprehensive Wallet Assistance Service Categories
Global Assure's platform is structured across four focused service categories, allowing partners to customise offerings based on their audience and use case.
Card & SIM Blocking Services
Immediate risk mitigation in case of wallet or mobile loss. Rapid response services that reduce financial exposure and protect customers from fraudulent transactions the moment a loss is reported.
Single Shot Credit & Debit Card Blocking
- Block all lost cards in a single request — no multiple calls needed
- Quick coordination with multiple banks and card issuers simultaneously
- Minimises risk of fraudulent transactions immediately
- Assisted support through dedicated 24×7 helpline
Single Shot SIM Card Blocking
- Immediate SIM blocking to prevent misuse in case of mobile theft or loss
- Coordination with telecom providers for swift deactivation
- Ensures protection of all linked financial accounts and OTP-based access
Emergency Financial Assistance Services
Supporting customers facing financial distress during travel or emergencies. Ensuring financial continuity when customers need it the most — domestically and internationally.
Emergency Advance for Hotel Stay
- Assistance in arranging funds for hotel accommodation during travel emergencies
- Available for both domestic and international scenarios
- Quick processing for immediate disbursement needs
Emergency advance amount to be reimbursed within 28 days of disbursement.
Emergency Advance for Replacement Travel Ticket
- Support for arranging return travel tickets when stranded
- Coverage for both domestic and international travel scenarios
- Ensures continuity of travel plans during unexpected emergencies
Emergency advance amount to be reimbursed within 28 days of disbursement.
Emergency Advance Cash (Within India)
- Immediate cash assistance during financial emergencies within India
- Helps manage urgent financial needs when cards are blocked or lost
- Simple, quick disbursement process with minimal documentation
Emergency advance amount to be reimbursed within 28 days of disbursement.
Identity & Documentation Assistance
Addressing challenges related to loss or management of critical identity documents. Helping customers efficiently manage essential financial documentation with reduced turnaround time.
PAN Card Replacement Assistance
- Guidance and end-to-end support for PAN card reissue
- Documentation and application process assistance
- Simplified handling with reduced turnaround time
ITR Filing Assistance
- Assistance in filing income tax returns accurately and on time
- Support for documentation compilation and compliance requirements
- Step-by-step guidance through the complete filing process
Digital & Preventive Safety Services
Focused on awareness, prevention, and digital asset protection. Strengthening digital confidence and reducing the risk of fraud and misuse across all customer touchpoints.
E-Wallet Safety Guidance
- Preventive guidance for secure usage of digital wallets and UPI
- Awareness on evolving fraud risks and safe transaction practices
- Tips for transaction security and personal data protection
- Enhances customer confidence in digital payments
Digital ID Assistance
- Guidance on accessing and retrieving digital identity documents
- Support for government digital platforms and document repositories
- Simplifies access to important records — Aadhaar, DigiLocker, and more
IMEI Assistance
- Guidance on checking and tracking IMEI numbers for lost devices
- Helps in identifying and securing mobile assets post-theft
- Supports device-level security awareness and follow-up actions
Access Channels
Built for White-Label, Embedded & Multi-Industry Use
Fully white-labelled, modular and configurable — easy to integrate into existing ecosystems for customers, employees or members.
Web Portals
Branded web access for service requests and account management
Mobile Apps
White-labelled iOS and Android apps for instant emergency access
Toll-Free Helplines
24×7 multilingual call centre for urgent card and SIM blocking
WhatsApp Journeys
Conversational support flows for fast, messaging-first assistance
SMS & Email
Proactive alerts, confirmations, and fraud awareness updates
Target Partners
Who This Solution Is Designed For
Our Wallet Assistance platform is built to serve a diverse range of enterprise partners across financial services, corporate, and loyalty sectors.
Banks & NBFCs
Credit & Debit Card Programs
Corporate Employee Benefits
Rewards & Loyalty Platforms
Gifting & Incentive Companies
Insurers & Fintech Platforms
Membership-Based Ecosystems
Frequently Asked Questions
A wallet protection plan lets you block all your cards if you lose your wallet with a single call, protecting you from financial liabilities. What's more, if you lose your wallet while travelling, you get immediate cash assistance to meet your expenses, cashless settlement of your hotel bills, help booking return tickets and more.
You need to report the loss as soon as you know about it. Call us at Wallet Protection helpline, and we will block all your cards to avoid financial losses arising out of unauthorised use.
You will receive a message from Global Assure confirming that your cards are blocked. In addition, you may also receive notifications from respective issuing banks regarding blocking your different cards.
You can avail Card Assist facility in XX countries by calling local Card Assist helplines.
Your international cards aren't covered under Card Assist, but all cards issued by Indian banks are.
There is minimal paperwork involved in the process. We will guide you through the process. All you need to do is give us a call at XXXXXXXXXX.
Let's Build a Wallet Assistance Program That Fits Your Ecosystem
Whether your goal is customer protection, engagement, or value enhancement — Global Assure's Wallet Assistance platform adapts to your business needs. Global Assure manages the complexity. You deliver financial safety and peace of mind to your customers.