Frequently Asked Questions

Roadside Assistance

Our breakdown assistance team will only carry out repairs authorised by automobile OEMs. However, we ensure the vehicle is towed to the nearest authorised service station if any major repair is required.

No, a Roadside Assist membership applies to a single vehicle only. Therefore, you will have to take two memberships to cover both cars.

No, the Roadside Assist membership is not transferable to another vehicle during its tenure. But, if you sell the vehicle, the membership will automatically be transferred to the new owner and remain in force till its expiry.

All you need to do in case of a breakdown is call us at the helpline number shared with you. It works 24*7 and responds to your requests immediately by dispatching our breakdown assistance team to your location.

Health and Wellness

Teleconsultation involves connecting patients and doctors virtually. Customers who want to avoid driving down or waiting in a long queue can use this facility to get advice from the doctor using our mobile application.

Global Assure follows a stringent process to onboard doctors on its platform. All the documents are scrutinized for each doctor before bringing them on board.

All telephonic or video consultations are private, confidential, and completely safe in line with the telemedicine guidelines. Additionally, we will not discuss it with your family and friends without your consent. These are the same high standards doctors hold themselves to daily in their professional lives.

Doctors are available on our platform 7 days a week.

All the doctors are qualified and experienced with a minimum qualification of MBBS, along with other qualifications in their chosen field of specialisation. You can view all their details on the platform.

Doctors will go for a teleconsultation and might opt for a video call subject to the area of concern. You can discuss all the symptoms over the call. All this helps in better diagnosis.

A timely medical check-up helps ensure that your health is on track and detect any early signs of medical conditions that may be life-threatening in the long run. Early diagnosis through a full body check-up increases your chances of effective treatment and cure. It also helps reduce heavy medical expenses in the future.

Generally, it is best to opt for a full body check-up every year after you’ve crossed 30. However, you can also go for a full body exam if you have a stressful or hectic day-to-day routine and exhibit early symptoms of various lifestyle diseases. In addition, a medical check-up will help assess hereditary illnesses and the development of any pre-existing condition.

Apart from the relief that you are in the pink of health, regular full body tests help in the early diagnosis of any area of concern and the proper functioning of vital organs.

You may order medicines from the mobile application. However, a prescription will be required and has to be uploaded on the application to get the medication.

Yes, you may avail of any of the services available on the mobile application. However, you must select the desired feature and proceed with the journey.

Yes, all the details shared by you with us are strictly confidential and will not be shared with any third party except where it is necessary to avail of the benefit.

It entirely depends on the package offered to you. However, a maximum of 6 family members can be covered under the program.

Cancellation will be based on Global Assure's arrangement with the tie-up partner.

Extended Warranty

The Manufacturer’s Warranty is the warranty the manufacturer offers that covers manufacturing defects in the appliance.

The Extended Warranty will start immediately after the expiry of the manufacturer’s warranty.

It covers breakdowns due to manufacturing defects after the Manufacturer’s Warranty expires. In short, it is an extension of the Manufacturer’s Warranty for a particular duration.

The coverage will expire if there is a change in ownership. Moreover, the certificate cannot be renewed after the expiry of the policy period unless otherwise stated.

No, there is no such limit. However, claims shall be payable only up to the Invoice Value during the Extended Warranty duration.

No, accidental or liquid damage is not covered under your Extended Warranty plan.

Assets up to 3 years of Manufacturer’s Warranty can be enrolled under the Extended Warranty of up to 2 years. The maximum duration of the coverage is 5 years (Manufacturer’s + Extended Warranty).

No, regular/preventive maintenance is not covered under your Extended Warranty plan.

You need to call Global Assure’s toll-free number to register the claim. After that, global Assure will settle the claim.

No, there is no such limit. However, claims shall be payable only up to the Invoice Value during the Extended Warranty duration.

You will receive our special privilege of cashless and paperless repair. However, in a rare scenario, if reimbursement mode is opted for, you will need our in-principal approval for the reimbursement.

No, there is no waiting period window for the claim.

No, regular/preventive maintenance is not covered under your Extended Warranty plan.

Global Assure will make every possible endeavour to ensure that the part is repaired or replaced through an authorized service centre. However, if the appliance is out of the market, Global Assure will offer a pre-negotiated settlement.

Depreciation means a loss in market value. Global Assure calculates the same to determine the actual value of your appliance at the time of claim. Further, depreciation is applicable only in case of Total Loss or Beyond Economic Repairs.

Total Loss or Beyond Economic Repairs occurs only if the repair cost exceeds 75% of the Balance Sum Insured. (Balance Sum Insured is the balance amount after accounting for all the claims paid).

Sum Insured shall be equal to the invoice price of the electronic appliance and is the amount mentioned on your Extended Warranty certificate. Sum Insured decreases with every claim paid, which is Balance Sum Insured.

Wallet Protection

A wallet protection plan lets you block all your cards if you lose your wallet with a single call, protecting you from financial liabilities. What's more, if you lose your wallet while travelling, you get immediate cash assistance to meet your expenses, cashless settlement of your hotel bills, help booking return tickets and more.

You need to report the loss as soon as you know about it. Call us at Wallet Protection helpline, and we will block all your cards to avoid financial losses arising out of unauthorised use.

You will receive a message from Global Assure confirming that your cards are blocked. In addition, you may also receive notifications from respective issuing banks regarding blocking your different cards.

You can avail Card Assist facility in XX countries by calling local Card Assist helplines.

Your international cards aren't covered under Card Assist, but all cards issued by Indian banks are.

There is minimal paperwork involved in the process. We will guide you through the process. All you need to do is give us a call at XXXXXXXXXX.

Travel Protection

Travel Assistance is an important form of security that safeguards you from financial risks and losses when you travel. There are lots of ways in which travel assistance can be useful. For example, Trip cancellation/interruption benefits help in reimbursing you for non-refundable trips, and pre-paid holiday expenses up to the amount of the policy limits in case your trip is interrupted or cancelled for valid reasons.

A dedicated Helpline Number is shared with your policy. You can call on this number any time to connect and seek assistance 24*7.

We assure you of a hassle-free claims approval process that does not need a lot of paperwork at all. Get in touch with Global Assure using your registered email or phone number and our experienced team will guide you through the procedure seamlessly and efficiently.

You can contact us on our toll-free number

Cycle Protection

Roadside cycle emergencies are unpredictable and can be fatal, risky and stressful. Having a cycle assistance plan by your side is a great way to deal with the situations, and reach your desired destination safely and securely. Global Assure is one of the leading assistance companies in India that offers a range of benefits.

Cycle assistance is a support service offered by Global Assure to individuals who experience a breakdown in their journey. The service typically provides benefits such as towing the cycle to the nearest workshop, extending medical assistance, and much more. Global Assure offers the best cycle assistance in India.

For any emergency breakdown assistance, you can call us.

Global Assure provides PAN India coverage through its network partner.

Buy Now Plans

Global Assure offers three comprehensive plans: Basic, Standard, and Premium. Each plan is designed to cater to different needs and budgetary considerations.

The Basic plan provides essential coverage and includes features such as emergency medical expenses, trip cancellation, and baggage loss protection. It offers a cost-effective solution for travellers seeking fundamental coverage.

The Standard plan offers a wider range of benefits compared to the Basic plan. It includes coverage for emergency medical expenses, trip cancellation/interruption, baggage loss, trip delay, and more. This plan is suitable for travellers looking for additional protection and peace of mind.

The Premium plan is our most comprehensive and inclusive package. It provides extensive coverage for emergency medical expenses, trip cancellation/interruption, baggage loss, trip delay, emergency evacuation, and many other benefits. This plan is ideal for travellers who want maximum protection and a worry-free travel experience.

Under the Standard Plan, you can avail the service 3 times a year. However, in the Premium Plan, there is no limit on service requests.

Electric Vehicle RSA

Our breakdown assistance team will only carry out repairs authorised by automobile OEMs. However, we ensure the vehicle is towed to the nearest authorised service station if any major repair is required.

No, an EV Roadside Assist membership applies to a single vehicle only. Therefore, you will have to take two memberships to cover both cars.

No, the Roadside Assist membership is not transferable to another vehicle during its tenure. But, if you sell the vehicle, the membership will automatically be transferred to the new owner and remain in force till its expiry.

All you need to do in case of a breakdown is call us at the helpline number shared with you. It works 24*7 and responds to your requests immediately by dispatching our breakdown assistance team to your location.

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Global Assure provides 24x7 roadside assistance across India with rapid dispatch. Once you raise a request through our helpline, the nearest service partner is coordinated immediately. In most cases, help reaches you within minutes, ensuring quick on-site support or safe towing when required.

Global Assure Roadside Assistance covers essential vehicle support services including towing, flat tyre assistance, battery jump-start, fuel delivery, key loss support, accident recovery, and onward journey benefits such as cab or hotel assistance. These services help you save time, avoid emergency costs, and stay safe during unexpected breakdowns.

Global Assure Health Assistance focuses on non-hospitalisation support. Services include doctor teleconsultation, lab tests, diagnostics such as MRI and X-ray, medicine delivery, elderly care support, nursing assistance, nutrition guidance, wellness programs, and preventive care services, all designed for everyday health needs.

You can access all health services through the Global Assure mobile app. After downloading the app and creating an account, you can book doctor consultations, diagnostic tests, pharmacy delivery, or wellness services with just a few taps, anytime and anywhere.

Global Assure Extended Warranty covers repair or replacement of home and kitchen appliances after the manufacturer’s warranty expires. Coverage starts immediately after the original warranty ends and extends protection for up to four additional years. Repairs are carried out through authorised service centres with free pick-up and dropoff support.

To raise a claim, simply call Global Assure’s toll-free support number and register the issue. Most repairs are handled through a cashless and paperless process at authorised service centres. In rare cases where reimbursement is required, prior approval is taken before settlement.

Wallet Protection helps manage financial and logistical issues if your wallet is lost or stolen. Services include a single-call facility to block all debit and credit cards, emergency cash assistance, SIM blocking support, identity document replacement guidance, and travel or accommodation assistance when required.

Global Assure Travel Protection provides 24x7 assistance during travel disruptions. Coverage includes support for travel delays, cancellations, lost documents, medical referrals, airport assistance, and hotel or cab arrangements when plans are disrupted. This ensures you receive timely help and can continue your journey with minimal stress.